DELIVERY INFORMATION FOR CLOTHING
Standard and First Class Delivery
We ship most of our merchandise website orders within the UK using Royal Mail. With standard delivery we aim to despatch and deliver orders within 3-5 working days. Please see our delivery charges below.
UK- Standard Delivery Charges
All UK orders will be charged a FLAT RATE of:
CLOTHING: £3.50 (£2.92 ex-vat) per order for 1-3 items and £5.00 (£4.17 ex-vat) for 4 or 5 items.
CLUB MERCHANDISE (KEYRINGS, RECORD BOOKS, BADGES, ETC): £2.00 (£1.67 ex-vat) per order for 1-5 items
For orders containing ore than FIVE items – please contact us for delivery rates.
Courier Delivery- UK
Europe & Rest of the World
Please contact the email address: websales@theworkingnewfoundlandclub.co.uk
Collection Information for all Merchandise
All merchandise will be available for collection at one of our events. Please complete which event you would like to collect your goods at when placing your order.
Returns & Refunds
We hope that you are delighted with your order. However if you are not completely satisfied with your order or items are defective you may return any item in its unused original condition to any one of our committee at one of our events for a refund or exchange.
You must inform us that you intend to return the item with 7 days of delivery and at what the event you will be returning the item at by emailing us at: websales@theworkingnewfoundlandclub.co.uk
You must also enclose a note quoting your customer order number, your name address and e- mail address and the reason for your return and whether you require an exchange or a refund. In the case of unwanted items, you will only receive the value of the items purchased, not the delivery costs.
Please note that any opened or used items will not be accepted for refund.
Subject to the above conditions, we will process your request for a replacement item or refund at the earliest opportunity after we receive your goods. We will notify you via email as soon as your request has been processed. In the case of defective goods, you will receive a full refund including postage and packaging costs.
Refunds will be applied to the credit/debit card used to make the original purchase unless otherwise notified. Refunds will be furnished within 30 days of the accepted request.
If you have requested replacements of a higher value, the difference due will be charged to the card used to pay for the original order.
Contacting Us
Please find below our contact details if you wish to get in contact with us. You can also contact one of our committee members for general and specific enquiries relating to an order details our committee members details are available on this website.
E mail: websales@theworkingnewfoundlandclub.co.uk
Telephone: +44 (0)1702 421524
(Please call between GMT 0900 – 1800 hours, Monday – Friday or leave a message on the voicemail and we will get back to you as soon as possible)
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